I came to Bruce Chapman after several meetings with other Insurance companies. I was having sticker shock with the other quotes I had received. Bruce met with me and I have no doubt he is the same with all of his clients or prospective clients in that he was all smiles, he engaged in conversation with me, he seemed genuinely interested and he was very positive. He followed up promptly, and was available to meet me at my convenience. At this point I had decided that if I could not get the policy at a better premium I was still going to be using Bruce simply because of his customer service and unyieldingly positive manner. Much to my surprise and delight Bruce came back with a significantly better quote for me and I accepted immediately.