Someone always answers the phone, provides you the information to make wise decisions on coverage and cost that best fit your needs.

Quick and professional help with all changes in my policy when I got a different vehicle. When I hit a deer the adjuster was out the next day. He came to the place I worked so there was no waiting at home for him to come and loosing at least part of a days income. Always willing to answer questions. If they don’t know the answer (which is rare) they find it out and call me back.

You are easy to get hold of if we need a question answered . You are local and and easy to talk to. When I got the Corvette, I called to see what type of insurance I could get just for summer driving and winter storage and In about 6 minutes I was called back and had a Insurance policy for the car.

I came to Bruce Chapman after several meetings with other Insurance companies. I was having sticker shock with the other quotes I had received. Bruce met with me and I have no doubt he is the same with all of his clients or prospective clients in that he was all smiles, he engaged in conversation with me, he seemed genuinely interested and he was very positive. He followed up promptly, and was available to meet me at my convenience. At this point I had decided that if I could not get the policy at a better premium I was still going to be using Bruce simply because of his customer service and unyieldingly positive manner. Much to my surprise and delight Bruce came back with a significantly better quote for me and I accepted immediately.

Keep up the good work you all do & the personal connection with your customers.

JD Chapman Agency, Inc. has been a member of the Canandaigua Chamber of Commerce since 2013. Since then, they have jumped right in getting actively involved in the Canandaigua Community and have been tremendous to work with. The entire team is friendly, accommodating and very knowledgeable about insurance while offering the best solutions to cater to their customers. They’re actively involved in committees, attending or volunteering at events, and supporting other businesses by welcoming them to the community at many of the ribbon cuttings. It’s important for businesses to be actively involved and giving back to their community. It says a lot of who they really are and it’s highly commendable.

After entertaining the thought of switching insurance companies, we have decided not to switch at this time. However, I did want to mention that Kathey provided me with excellent customer service and my experience with her and your company in obtaining a complicated quote was superior. Kathey, a person in today’s age, where good help and expertise is hard to find, providing a prompt, professional and efficient customer experience is to be valued, recognized and appreciated.

You have always helped me out, like with rechecking the premium out for renewal to see if I can save money, and boy I did, thanks a lot!